Warranty & Care Instructions
All our products have been designed and manufactured from quality materials and workmanship, with care and attention to detail.
You owe a duty of care in looking after your outdoor furniture. As Australia has the most severe Ultra Violet light rays in the world, and as this U.V. light is the major cause of outside environmental damage to your furniture, to keep your furniture beautiful for as long as possible, we recommend that when not in use, furniture should be appropriately covered or stored away from the sun. Heavy duty protective covers are available from our store.
Given the exclusions below, our suppliers will repair or replace at their option, items or parts which fail within the periods below from the date of purchase. The suppliers reserve the right to substitute similar items should the colour or model in question be no longer available. Replacement will be for the failed item only and not for a complete setting if these circumstances occur.
A DATED RECEIPT must be produced for any warranty claim. The item must be returned to the place of purchase. Warranty does not apply to commercial applications and please note that any departure from our recommendations on care and cleaning, or any evidence of misuse or damage from wear and tear, will void all claims.
If your product purchased from us does not come up to our standards, the following warranties will apply.
The warranty applying to the cast aluminium frame is for 3 years, - 2 year Manufacturers warranty, 1 year extended warranty, from the date of purchase for structural and manufacturing faults and defects only.
Paint warranty is for 2 years and covers major (not minor) paint fading and or discolouration. Periodic washing of chairs and tables with either soapy water or a car wash and wax product, will help protect and remove harmful contaminments from the painted surfaces.
Cushions on chairs have polyester fabric covers and are covered for manufacturing faults and defects for 1 year. Colour fading is not covered. We recommend not leaving cushions out in direct sun for extended periods of time. (This fabric is still rated for 600 hours of direct sunlight before fading starts to occur.) Periodically, brush off dirt and dust from cushions. If soiled, sponge lightly with a mild solution of soap or detergent in warm water. DO NOT bleach or dry clean. Replacement slips for some cushions are readily available and are easy to change as cushions have zippers. Cushion fill is foam with polyester fill, which provides superior comfort, durability and shape with excellent water and mildew resistance.
(Do not dispose of damaged cushions as the fill may still be used with a replacement slip.)