Warranty & Care Instructions
All our products have been designed and manufactured from quality materials and workmanship, with care and attention to detail.
You owe a duty of care in looking after your outdoor furniture. As Australia has the most severe Ultra Violet light rays in the world, and as this U.V. light is the major cause of outside environmental damage to your furniture, to keep your furniture beautiful for as long as possible, we recommend that when not in use, furniture should be appropriately covered or stored away from the sun. Heavy duty protective covers are available from our store.
Given the exclusions below, our suppliers will repair or replace at their option, items or parts which fail within the periods below from the date of purchase. The suppliers reserve the right to substitute similar items should the colour or model in question be no longer available. Replacement will be for the failed item only and not for a complete setting if these circumstances occur.
A DATED RECEIPT must be produced for any warranty claim. The item must be returned to the place of purchase. Warranty does not apply to commercial applications and please note that any departure from our recommendations on care and cleaning, or any evidence of misuse or damage from wear and tear, will void all claims.
If your product purchased from us does not come up to our standards, the following warranties will apply.
The warranty applies to all P.E. synthetic wicker chairs, sofas, lounge settings, sun loungers, and tables for 3 years from the date of purchase for colour fading and wicker degradation. The warranty also applies to aluminium frames for 3 years from the date of purchase for structural and manufacturing faults.
To care for wicker, wash with a soft brush and using a bucket, mix ½ cup of mild detergent and ¼ cup of bleach in 6 litres of warm water, apply to the wicker with the soft brush, before hosing off thoroughly with water to remove residue.
Glass table tops are warranted for 2 years against manufacturing defects. This does not cover acts of misuse, neglect or accident. Also avoid scratching, striking and placing heavy weight on table top as well as extremely hot items directly on to the glass surface. Even thought the glass used is toughened or tempered glass which increases the strength greatly, it is more important when glass breakage occurs as the glass breaks into relatively safe granules, but care must still be taken when this happens.
Cushions on chairs, loungers, sofa’s etc, which have polyester fabric covers, are covered by manufacturing faults and defects for 1 year. Colour fading is not covered and care should be taken. We recommend not leaving cushions out in direct sun for extended periods of time. Periodically, brush off dirt and dust from cushions. If soiled, sponge lightly with a mild solution of soap or detergent in warm water. DO NOT bleach or dry clean.
Cushions which have olefin fabric covers are warranted for 2 years against manufacturing defects. Colour fading is not covered and care should be taken. We recommend not leaving cushions out in direct sun for extended periods of time. Please note that olefin fabrics are more resistant to stains, mildew, fading and abrasion, than polyester fabrics.
Olefin cushions can be gently hand washed using a mixture of ½ cup of mild detergent and ¼ cup of bleach in 6 litres of warm water, hose off thoroughly to remove residue and dry thoroughly afterwards.
Cushion fill is foam with polyester fill, which provides superior comfort, durability and shape with excellent water and mildew resistance.