Warranty & Care Instructions
All our products have been designed and manufactured from quality materials and workmanship, with care and attention to detail.
You owe a duty of care in looking after your outdoor furniture. As Australia has the most severe Ultra Violet light rays in the world, and as this U.V. light is the major cause of outside environmental damage to your furniture, to keep your furniture beautiful for as long as possible, we recommend that when not in use, furniture should be appropriately covered or stored away from the sun. Heavy duty protective covers are available from our store.
Given the exclusions below, our suppliers will repair or replace at their option, items or parts which fail within the periods below from the date of purchase. The suppliers reserve the right to substitute similar items should the colour or model in question be no longer available. Replacement will be for the failed item only and not for a complete setting if these circumstances occur.
A DATED RECEIPT must be produced for any warranty claim. The item must be returned to the place of purchase. Warranty does not apply to commercial applications and please note that any departure from our recommendations on care and cleaning, or any evidence of misuse or damage from wear and tear, will void all claims.
If your product purchased from us does not come up to our standards, the following warranties will apply.
The warranty applies to the Recycled Teak products for 3 years from the date of purchase for structural and manufacturing faults and defects.
Please note, this warranty does not cover small holes, (from nails) small imperfections and discolourations in the timber as well as small amounts of surface checking (cracking). Other larger imperfections are reworked (Larger holes are patched with timber plugs). These imperfections make each piece unique and give the furniture the charm and character only found with recycled /reclaimed timber.
Teak will naturally age to an attractive silver grey colour. We advise you to let this happen to maintain the appeal of this product. If you want to keep the original colour of the furniture, recommended Teak oil for outdoor use will help keep the original (honey) colour. Sanding back of the timber surface to fresh new timber will bring back the original colours of the timber and when combined with oiling, help maintain the original colour of the timber.
The true beauty of this amazing timber is that no matter how old the timber is, the surface remains quite smooth and resists any major cracking.
The chair Text mesh fabric covering the seat and back is warranted for 2 years against colour fading and degradation. For cleaning, mix ½ cup of mild detergent and ¼ cup of bleach in 6 litres of warm water, apply to the fabric with a soft brush, hose off thoroughly to remove residue.