Warranty & Care Instructions
All our products have been designed and manufactured from quality materials and workmanship, with care and attention to detail.
You owe a duty of care in looking after your outdoor furniture. As Australia has the most severe Ultra Violet light rays in the world, and as this U.V. light is the major cause of outside environmental damage to your furniture, to keep your furniture beautiful for as long as possible, we recommend that when not in use, furniture should be appropriately covered or stored away from the sun. Heavy duty protective covers are available from our store.
Given the exclusions below, our suppliers will repair or replace at their option, items or parts which fail within the periods below from the date of purchase. The suppliers reserve the right to substitute similar items should the colour or model in question be no longer available. Replacement will be for the failed item only and not for a complete setting if these circumstances occur.
A DATED RECEIPT must be produced for any warranty claim. The item must be returned to the place of purchase. Warranty does not apply to commercial applications and please note that any departure from our recommendations on care and cleaning, or any evidence of misuse or damage from wear and tear, will void all claims.
If your product purchased from us does not come up to our standards, the following warranties will apply.
The warranty applies to the aluminium frame for 3 years from the date of purchase for structural and manufacturing faults and defects.
Paint powder coating warranty is for 1 year and covers paint fading and or discolouration. Please note, this warranty does not cover scratching of the painted surface. Periodic washing of chairs and tables with either soapy water or a car wash and wax product, will help protect and remove harmful contaminments from the painted surfaces.
Sling chair Text mesh fabric inserts are warranted for 2 years against colour fading and degradation. For cleaning, mix ½ cup of mild detergent and ¼ cup of bleach in 6 litres of warm water, apply to the fabric with a soft brush, hose off thoroughly to remove residue.
Glass table tops are warranted for 2 years against manufacturing defects. This does not cover acts of misuse, neglect or accident, including incorrect umbrella installation and use. (i.e. when mounting umbrella in table hole, ensure the umbrella is anchored correctly with the right sized base and ensure umbrella is not left up unattended or in windy conditions. Even closed umbrellas should be removed from tables when not in use.) When moving table do not drag but lift table. Dragging can cause stress and possible breakage of glass. Also avoid scratching, striking and placing heavy weight on table top as well as extremely hot items directly on to the glass surface. Even thought the glass used is toughened or tempered glass which increases the strength greatly, it is more important when glass breakage occurs as the glass breaks into relatively safe granules, but care must still be taken when this happens.